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Support Overview

Hardware Startup Support

SC-ID offers friendly, knowledgeable assistance to our hardware customers who may have questions about recent bar code scanning or mobile computing product purchases. For questions about getting started with your new hardware, configuration, or usage, call on our Customer Service Representatives at 888.722.6269, ext. 3.

Systems Support Programs

For users who want the assurance of long-term system reliability and peak performance, SC-ID offers annual Systems Support Agreements. We understand that immediate access to technical resources in a systems emergency, and regular telephone assistance to maintain system uptime are crucial to business success.

With the knowledge that you might need our assistance "right now", SC-ID offers the guaranteed availability of our system expertise through a reasonably priced System Support Agreement. SC-ID provides:

• Guaranteed "Priority One" telephone response for your support calls
• Discounted on-site engineering rates for emergency and standard service
• Maintenance of an active System File in our support center, documenting your system, software and configuration parameters, so your operations can keep running even if your personnel changes
• Troubleshooting of radio frequency or batch communications problems
• Assistance to your System Administrators with migration as your IT infrastructure changes
• Post-warranty defect support in applications written by SC-ID

Hardware Service Programs

SC-ID offers a broad range of service and extended warranty options to keep your investment fully operational. We provide genuine manufacturer service contracts for the service level and service options you determine are best for your needs. All depot and on-site repairs are performed by the manufacturer's own personnel - no third-party services are used. Customers may choose various levels of service from advanced exchange to depot to on-site, based on coverage and response time required. Contact a Customer Service Representative at 888.722.6269 ext. 3 for more information.